Al Shohada by Palm Rich Makkah

The lobby was beautiful, and the rooms were clean. A highlight during Ramadan was the gahwa provided for guests, which was a thoughtful touch.The WiFi was SUPERB. The location is walkable, making it convenient. Though our room for four was small, I actually loved its cozy feel and great view. A special experience was hearing the muazzin’s call to prayer clearly and being able to pray along with the jama’ah of Masjid al-Haram from the room.

Shohada Hotel has the best customer service in Makkah ( in my opinion as someone who has stayed at many hotels in Makkah and around the world ) The receptionists, the bell boys, the cleaners….every single person goes above and beyond to give you the best customer service. Everyday, I would receive a call from Guest Services to check how my stay is and ask if I have any issues. They would daily give complimentary Fruit baskets. Housekeeping was around all hours of the day and night. The hotel is extremely clean. Beautifully scented and bright There is a Playroom for children

The receptionist, Ms. Renad and Ms. Fatima has been very kind and has offered a king-size room at a higher floor with literally no noise from the road. The check-in was very quick. The location is very good, with 7-10 minutes to reach haram, which makes it so convenient to offer all prayers with Jamat. The comfortable bed mattress and superb choices of pilllows give you sound sleep.

Near to haram around 10 to 15 mintues walk. Very amazing lobby, rooms were spacious with comfy beds. We had junior suite and came with 2 bathrooms!! Amazing choice of suhoor items. Stayed for 3 nights from 7th to 10th March so was not expensive at around 1000dh per night during ramadan. Staff were helpful. Miss Ishraq and Mr Khalid omran gave easy check in and check out and good service. Elevators were fast and not crowded. I must say I am impressed by this hotel.

The hotel is clean and cozy. It is 5 min walk to Haram for a fast walker and 10 min walk for a slow walker. From the reception to concierge to house keepers all excellent. However, the toilet seat was not comfortable for fat people because it was very close to the wash hand basin. The break fast is not top-notch for a 5 star hotel, and menus need to be added for break fast buffet. The shower drainage in room 739 is partially blocked. There is a socket attached to the bed that has a green light that is always on and makes sleeping difficult.